Product Guide - DP-UB820K
How to perform a firmware update on a Blu-ray player.
Occasionally, Panasonic may release updated firmware for this unit that may add or improve the way a feature operates. These updates are available free of charge. View this answer to see how to update your Blu-ray player.
How to return all settings to the factory preset - Blu-ray
Follow this process to return all the settings to the factory presets to delete any user selected settings.
How to setup, operate, and troubleshoot the NETFLIX®. app on a Panasonic Blu Ray Player
Netflix is an online subscription service that charges a flat rate monthly fee for online streaming of movies, Blu Ray shows and documentary shows. In this answer we will provide you with common questions regarding the Netflix app.
DP-UB820 Firmware update information
View information on the firmware updates for these models, including release date and update improvements.
Termination Notice: Voice Control Operation will end for select models DP-UB9000, DP-UB820, DP-UB420 June-13-2023
Termination Notice: Voice Control Operation Ending
Basic Owner's Manual (CA)
Owner's Manual (CA)
Basic Owner's Manual (US)
Owner's Manual (US)
Manuel d'utilisation (FRE)
Termination Notice: Voice Control Operation will end for select models DP-UB9000, DP-UB820, DP-UB420 June-13-2023
Termination Notice: Voice Control Operation Ending
How to find the model number or serial number of a product
Use this tool to easily locate the model number or serial number of your Panasonic product. Whether you're looking for warranty information, replacement parts, or product support, this guide provides step-by-step instructions to find the necessary details for your specific device.
Termination Notice: Voice Control Operation will end for select models DP-UB9000, DP-UB820, DP-UB420 June-13-2023
Termination Notice: Voice Control Operation Ending
Troubleshooting - Cannot eject disc from a Blu-ray player.
The programming steps to eject a disc that will not eject by pressing buttons on the unit or remote varies by model. View this guide to determine how to eject from your model.
Troubleshooting - Cannot play a DVD or Blu-Ray disc.
There are many factors as to why a disc will not play on a DVD player or Blu-Ray Player. Use this answer to help troubleshoot the possible cause.
Troubleshooting - Error messages on a Blu-ray Player
Panasonic Blu-ray players provide messages when they detect something is not correct or when a process is being performed. This may be standard operation or indicate a problem. View this answer to troubleshoot the message you are receiving.
Troubleshooting - Netflix says my account is already in use when I try to watch.
View this answer for support when you receive a message “Your Netflix account is in use on another device. Please stop playing on other devices to continue. Visit Netflix.com/help for more information” or "Your Netflix account has reached the limit of active streams" is displayed.
Troubleshooting - The remote control does not work properly. - Blu-ray
View this answer for possible cause and solutions when a remote does not work properly.
Troubleshooting - The screen turns black. - Blu-ray players
When the HDMI authentication takes place a black screen may be displayed. View this answer to see the information on your product.
Register your Panasonic, Technics and LUMIX products through our official registration portal. Enjoy exclusive benefits, warranty tracking, and access to product updates tailored to your registered devices.
How to perform a firmware update on a Blu-ray player.
Occasionally, Panasonic may release updated firmware for this unit that may add or improve the way a feature operates. These updates are available free of charge. View this answer to see how to update your Blu-ray player.
How to return all settings to the factory preset - Blu-ray
Follow this process to return all the settings to the factory presets to delete any user selected settings.
How to setup, operate, and troubleshoot the NETFLIX®. app on a Panasonic Blu Ray Player
Netflix is an online subscription service that charges a flat rate monthly fee for online streaming of movies, Blu Ray shows and documentary shows. In this answer we will provide you with common questions regarding the Netflix app.
DP-UB820 Firmware update information
View information on the firmware updates for these models, including release date and update improvements.
Termination Notice: Voice Control Operation will end for select models DP-UB9000, DP-UB820, DP-UB420 June-13-2023
Termination Notice: Voice Control Operation Ending
Basic Owner's Manual (CA)
Owner's Manual (CA)
Basic Owner's Manual (US)
Owner's Manual (US)
Manuel d'utilisation (FRE)
Termination Notice: Voice Control Operation will end for select models DP-UB9000, DP-UB820, DP-UB420 June-13-2023
Termination Notice: Voice Control Operation Ending
How to find the model number or serial number of a product
Use this tool to easily locate the model number or serial number of your Panasonic product. Whether you're looking for warranty information, replacement parts, or product support, this guide provides step-by-step instructions to find the necessary details for your specific device.
Termination Notice: Voice Control Operation will end for select models DP-UB9000, DP-UB820, DP-UB420 June-13-2023
Termination Notice: Voice Control Operation Ending
Troubleshooting - Cannot eject disc from a Blu-ray player.
The programming steps to eject a disc that will not eject by pressing buttons on the unit or remote varies by model. View this guide to determine how to eject from your model.
Troubleshooting - Cannot play a DVD or Blu-Ray disc.
There are many factors as to why a disc will not play on a DVD player or Blu-Ray Player. Use this answer to help troubleshoot the possible cause.
Troubleshooting - Error messages on a Blu-ray Player
Panasonic Blu-ray players provide messages when they detect something is not correct or when a process is being performed. This may be standard operation or indicate a problem. View this answer to troubleshoot the message you are receiving.
Troubleshooting - Netflix says my account is already in use when I try to watch.
View this answer for support when you receive a message “Your Netflix account is in use on another device. Please stop playing on other devices to continue. Visit Netflix.com/help for more information” or "Your Netflix account has reached the limit of active streams" is displayed.
Troubleshooting - The remote control does not work properly. - Blu-ray
View this answer for possible cause and solutions when a remote does not work properly.
Troubleshooting - The screen turns black. - Blu-ray players
When the HDMI authentication takes place a black screen may be displayed. View this answer to see the information on your product.
Register your Panasonic, Technics and LUMIX products through our official registration portal. Enjoy exclusive benefits, warranty tracking, and access to product updates tailored to your registered devices.