Troubleshooting - Cannot pair a Bluetooth® device.
- Restart your Bluetooth device (such as mobile, PC, etc.) and turn off and On the Bluetooth settings
- Turn off your Bluetooth® device and turn it back on again.
- Confirm that the earbuds are fully charged.
- Place the earbuds back in the charging case.
- Remove the earbuds out of the charging case and confirm it's in a pairing mode.
- Check if the earbud LED is blinking Blue/Red.(Not for models RZ-B110, RZ-B310, EAH-AZ60M2, EAH-AZ80)
- Try to keep your Bluetooth device close to your earbuds.
- Ensure that your earbuds are in the pairing mode.
- If you want to connect to the other device, you have to disconnect the connected device.
- Delete/Forget the registration information for this unit from the Bluetooth® menu, etc., of the Bluetooth® device, then pair again.
- Confirm that your other device that you are pairing is in BT search mode. (Ex: Smartphone --> Settings - Bluetooth® - ON and searching other devices)
- If the above steps is still not successful RESET the earbuds and start the pairing process again.
- Confirm that you select the right Panasonic Bluetooth® device name. ie EAH-AZ70W, RZ-B310W, RZ-B110W etc. when devices are displayed.
- Test with another Bluetooth® device.
- Note: You can pair a maximum of 4 Bluetooth® devices with the RZ-B310W earbuds. When you pair a device after the maximum has been exceeded, previous devices are overwritten. To use overwritten devices again, do the pairing again.
Troubleshooting - Bluetooth® connectivity is not stable.
Make sure you are within the recommended operating range. The range of the Bluetooth® connection is up to 33 feet (10 meters) However, maximum communication range will vary depending on the obstacles and electromagnetic environment (Ex: walls, person, metal, electronic devices, etc.).
Troubleshooting - Does not automatically connect to a paired Bluetooth® device when removed from the charging case.
- If 2 or more devices are connected to the earbuds, it connects to the most recently connected device. Check your other devices to see if the earbuds are currently connected to them.
- If only one device is connected, go into the device's Bluetooth settings and select the earbuds to connect to them.
- Check if "Bluetooth auto connect" is selected on your Bluetooth® device.
Troubleshooting - One earbud connects right away, the other connects after a delay.
Each earbud can be used independently of the other and when trying to use both earbuds in this scenario there is a delay in Bluetooth connection. Usually the delay is only a few seconds (max 10 seconds). If the delay is constant use the following troubleshooting guide to determine the cause.
Refer to "Troubleshoot One earbud has a connection delay.
Troubleshooting - The earbuds announce "Bluetooth® disconnected" and after few "Bluetooth® connected".
- Open the "Panasonic Audio Connect" or "Technics Audio connect" app.
- Settings - connection mode settings - select "Prioritize connectivity".
- Check that there are no interferences (ex: Wi- Fi, microwave oven, other Bluetooth® devices), since Bluetooth®, Wi-Fi routers, and microwave ovens use 2.4Ghz range signals and they sometimes interfere each other if used in the same area.
- Place the earbud back in the case and remove after 10 seconds.
- If the issue still continues remove earbud from the Bluetooth® device (forget this device) and re-pair.
- If the above cannot resolve your issue, contact customer service for further resolution.
Troubleshooting - When trying to pair additional Bluetooth® devices, "Bluetooth® connected" is announced when the sensor is pressed for 10 seconds.
- This means that the unit is connected to the 1st device you paired and is playing music. Or when pairing a 2nd device the sensor button was not pressed within 5 seconds.
- Stop the music on 1st device or temporarily disconnect the earbud.
- Place the earbud in the charging case for 10 seconds and after that remove them from the case and within 5 seconds while the LED is lit BLUE, touch and hold the sensor (L or R) for ~10 seconds until the LED starts flashing RED/BLUE, indicating that you have entered the pairing mode.
- Turn on Bluetooth® device (ex: smartphone, etc.) and enable the Bluetooth® function.
- Under the Bluetooth® menu of the device (Ex: smartphone, etc.) select the Panasonic device name (ie. "EAH-AZ70W")
- Once connected (Paired), confirm by playing any audio on the connected device.
Troubleshooting - One earbud is not connecting, One earbud is not working.
Select a Troubleshooting guide to resolve the problem you are having.
Step by Step troubleshooting when one earbud is not connecting.
Step by Step troubleshooting when one earbud is not working.