USB Track Information or Metadata Not Displayed Properly

If the USB track names, artist information, or other metadata are not displayed properly, it could be due to formatting, file type, or device compatibility issues. Below are possible causes and solutions to resolve the issue:

Possible Causes and Solutions

1. Unsupported File Types or Metadata

Cause: The USB drive may contain unsupported audio file formats or metadata types that cannot be recognized by the device.

Solution: Ensure the files are in supported formats (e.g., MP3, WMA). Re-encode the files or use metadata editing software to update or simplify the tags.

2. Incorrect Metadata Formatting

Cause: Metadata tags (e.g., ID3 tags) may not be formatted properly or may include characters unsupported by the device.

Solution:

• Use a metadata editor like Mp3tag or iTunes to clean up the metadata and ensure it uses supported encoding (e.g., UTF-8).
• Remove special characters or excessively long track names.

3. Device Compatibility

Cause: Some USB drives or files may not be fully compatible with the device's display capabilities.

Solution: Use a USB drive or files tested and known to be compatible with the device.

4. File Organization

Cause: The folder structure or naming convention on the USB drive may confuse the device’s file-reading system.

Solution: Simplify the folder hierarchy and use standard naming conventions for files and folders (e.g., avoid special symbols and use alphanumeric characters).

5. Outdated Firmware

Cause: The device firmware may not support certain features or metadata types.

Solution: Check for available firmware updates on our Global Support Site for your device and install them to improve metadata handling and display.

6. Corrupted or Missing Metadata

Cause: The metadata within the files may be missing or corrupted.

Solution: Use a metadata editing tool to verify and restore the missing information.

7. File System Issues

Cause: The USB drive's file system may not be supported or may have errors affecting metadata display.

Solution: Reformat the USB drive to FAT16 or FAT32 (backing up data first) and re-add the files.

8. Device Display Limitations

Cause: The device may have limitations on how much information it can display (e.g., character limits or no support for certain metadata fields).

Solution: Simplify the metadata by shortening track names or reducing the number of fields.

9. Special Characters or Non-English Text

Cause: Non-English characters or special symbols may not be supported by the device.

Solution: Replace special characters or non-English text with standard alphanumeric characters.

Additional Tips

• Regularly update metadata using tag editors to ensure it remains compatible with modern devices.
• Test the USB drive on a computer or another audio device to verify if the metadata displays properly.
• If possible, use the device's manual or support resources to understand its specific compatibility and limitations regarding metadata.

By following these steps, you can resolve issues with improperly displayed USB track information and ensure a seamless listening experience.