Troubleshooting steps when a television appears to be frozen.
- Perform a Power Reset: Unplug the television from the electric outlet for 1
minute. Plug back in and test.
- Check for Overheating: Ensure the TV is in a well-ventilated area and isn't overheating, as this can cause the TV to freeze.
- Disconnect External Devices: Unplug the television from the electric outlet. Disconnect any external devices (like gaming consoles, streaming devices, or USB drives) to see if they're causing the issue. Wait 1 minute. Plug the television back in to the electrical
outlet and test. If the television now operates, you may have a problem with
one of the external devices. Plug the devices back in one
at a time to determine the source of the problem.
- Reset the television: Television reset method varies by Model, use the article
How to Reset a TV. for reset instructions
on your model.
- Check for Firmware Updates: If your TV becomes responsive, check for any available firmware updates that might address known issues with freezing. Refer to our Panasonic Global Website for update information. Also check out the article How to check for the latest firmware version on a television." for instructions on checking the firmware version / status.
If none of these steps work, it may be necessary to contact an authorized Panasonic Service Center.
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