Troubleshooting - Operation stops and Error - 'U10' is displayed on a massage chair.

Massages stop for safety if the body cannot be detected for one of the following reasons.

• The user is not sitting.
• The head and/or back is not touching the backrest.
• A cushion is placed against the backrest or the user is wearing thick clothing.
• Press the Power before operating from the start again.
• Sit firmly, lean gently back so that your head touches the pillow, press  and then press to start again.
• The comfort cushion is not raised.

This FAQ applies to models EP-MA03, EP-MA10, EP-MA70, EP-MA73, EP-MAJ7, EP-MAK10