Troubleshooting - No 4K signal when connected to a Blu Ray player via HDMI.
Troubleshooting - No 4K signal when connected to a Blu Ray player via HDMI.
You may be experiencing a HDMI/HDCP version
conflict. The HDMI/HDCP version conflict may happen
when the device is not recognized by Auto detection. When
this happens you may need to change the settings manually.
If you are not getting a picture from via
HDMI perform a "TV
Self-Test" to verify proper function of the TV for
picture and sound
To access the televison self test mode,
Press [MENU]
Scroll to [HELP] and
press [OK]
Scroll to [TV Self
Test] and press [OK]
View this video for a demo of the TV Self Test.
If there is no picture with self test, contact an
authorized
Panasonic service centre for service repair. If the
picture is good check the HDMI cable is connected properly
when watching TV, Blu-ray, DVD, Game Console, etc.
If Self Test mode displays there are 2 default mode
settings depending on your model television. There is the
HDCP Setting and HDMI Auto Setting.
For model TC-50CX400, TC-55CX400, TC-65CX400,
TC-55CX420, TC-65CX420 is the HDMI EDID Setting.
HDCP setting default is AUTO (can be changed manually
for most models to 1.4, 2.0 or 2.2)
HDMI auto setting default is Mode2 (can be changed
manually to Mode1).
Note:
Mode1 means HDMI version 2.2 Mode2 means HDMI version
1.4.
Screen shots vary by model series, features & software
version.
Models with HDCP setting or HDMI auto setting
Press [INPUT] to
select the input the device is connected to "HDMI 1/2"
Press [MENU] and press [▲▼]
to select "Setup".
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Press [▲▼] to select “HDCP setting” and press
[OK].
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Press [▲▼] to select the HDMI input your 4K
device is connected to and press [OK].
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Change setting from "Auto" to "1.4" or "2.2. Check the result after each
change.
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If you still have no audio or video, press [] to retun back to the "Setup" menu.
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Press [▲▼] to select “HDMI auto setting” and press
[OK].
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Press [▲▼] to select HDMI input your 4K
device is connected to and press [OK].
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Press [▲▼] to select Mode1 or Mode2 the press
[OK].
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Try both HDCP versions in Mode1 or Mode 2.
Note:
For missing audio you may need to change the HDMI audio
format in the "Sound" menu: (Auto,
Bitstream or PCM).
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] to retun back to the "Setup" menu.
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