This may be an issue with your DNS server, or a setting on your
router or the router itself. To verify try
changing the DNS server address to a Google DNS
server address Of 8.8.8.8 or 8.8.4.4. Different
devices use different servers for Netflix. If using the Google
DNS server corrects your issue then this means that your
Internet Service Provider should be notified as they need to
update their DNS Server to allow for connection to Netflix via
Viera Connect.
Manually specify DNS servers in the network settings screen
- Press the [Power]
button on the remote to turn the TV on if this has not been
done yet.
- Press [Menu].
- Press [▲][▼] to select "Network" and press [OK].
- Press [▲][▼] to select "Network connection" and press
[OK].
- Press [▲][▼] to select "Custom" and press [OK].
- Press [▲][▼] to select "Wireless" and press [OK].
- When "Connect using these
settings" Is displayed select "No" and press [OK].
- Press [▲][▼] to select your Network name and press
[OK].
- Press [▲][▼] to select "Password (case sensitive)" and
press [OK].
- Enter your Network password. Once completed press [
].
- Success connecting to the wireless network will display.
Press [OK] to select
"Done".
- IP address/DNS Settings is displayed. Press [▲] [▼] to select "DNS Setting Mode" and press
[OK].
- Press [▲][▼] to select "Manual".
- Press [▼] to select "DNS".
- Press the blue [
] button to delete all.
- Press [ 8 ].
- Press [►].
- Press [ 8 ].
- Press [►].
- Press [ 8 ].
- Press [►].
- Press [ 8 ].
- Press [ ].
- Status will display. Confirm that DNS is 8.8.8.8.
- Press [Exit].
- If Netflix is still not operational repeat steps 1-25.
However change the Google DNS server to 8.8.4.4 instead of
8.8.8.8.
If you still have difficulties connecting to Netflix, sign
out of your Netflix account directly on the TV.
Signing out of Netflix directly on the TV for 2013 to 2017
version.
- Press [Apps].
- Press [▲][▼] to select Netflix and press [OK]. It may be required for you to
try to connect to Netflix a few times.
- Press [▲] to display additional menu options.
- Press [►] to select "Settings", and press
[OK].
- Select "Sign Out"
and press [OK].
- Are you sure you want to sign out? Will display.
Press [◄] or [►] to select "Yes" and press [OK].
- Sign in again using your Netflix account information.
Signing out of Netflix directly on the TV for 2018 to
2019 version.
- Press [NETFLIX]. It
may be required for you to try to connect to Netflix a few
times.
- Once connected press [▲], [▲], [▼], [▼], [◄], [►],
[◄], [►], [▲], [▲], [▲], [▲] one after the other without
pausing. The netflix sign out menu will display.
- Press [▼] to select "sign
Out" and press [OK].
- Are you sure you want to sign out? Will display. Press [◄]
or [►] to select "Yes"
and press [OK].
- Sign in again using your Netflix account information.
Try to connect again. If there is no change, then try
deactivating the Netflix account on a computer by visiting
Netflix.com
Deactivate account with a computer
- Sign in to your account using your Netflix account
information.
- Click on your "name"
and select "Your
Account".
- Then select under settings "Sign out of all Devices".
- Please note you will be required to sign in to all your
devices where you are signed in to Netflix. As well as this
may take up to 8 hours to take effect on all devices and
affects all profiles in this account.
- Re-register the account by signing back in to Netflix on
your PC and then access the Netflix application on the
television.
- Re-enter your account information user name and password on
the television application as well to connect again.
Note
- If other Viera applications are operational then this
indicates that your Viera television and Viera Connect is
operating correctly. For further advice and assistance for
Netflix troubleshooting, please contact Netflix directly
for further assistance.
https://help.netflix.com/help
This FAQ is for 2013, 2014, 2015, 2016, 2017 models that
support the Viera Connect feature.
