If you receive a "Setup Failure" message during the initial
setup when using Basic Setup‚ check the following
causes/solutions first‚ and then turn off the camera and
restart it.
The camera’s LED indicator is
blinking in red.
The wireless network password may be incorrect.
- Enter the correct password for the wireless network.
- Unplug the camera and then plug it in again‚ and then try
again from the beginning.
- If the WiFi password was correct, please check your
Router‘s encryption type. If it is WPA3, change
the encryption type to WPA/WPA2-PSK(TKIP/AES) or
WEP(128/64bit)
- Refer to your wireless router’s manual for more information
on how change the encryption.
The DHCP function of your wireless router may be disabled.
- Confirm that the wireless router’s DHCP settings are
enabled
- Refer to your wireless router’s manual.
- Unplug the camera and then plug it in again‚ and then try
again from the beginning.
The camera’s LED indicator is lit
in blue.
Your mobile device is connected to another network.
- Connect your mobile device to the same wireless network
that was used to set up the camera and try to add the mobile
device again.
A network clash has occurred because you have 2 wireless
routers at home that are using the same channel or channels of
a close frequency.
- Unplug all the wireless routers and plug them in again. If
the situation still does not improve‚ refer to your wireless
router’s manual for information on how to change the router
channel of your wireless network.
The “Isolation” function on the wireless router is enabled.
- Sometimes when the “Isolation” function is enabled‚ the
camera will not be able to communicate to your mobile device
via the wireless router. Disable the “Isolation” function on
your wireless router.
- For details refer to your wireless router’s manual.
This answer applies to models KX-HNC500, KX-HNC505,
KX-HNC810, KX-HNC815, KX-HNC850, KX-HNC855
