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Bluetooth® pairing cannot be done. - Audio Products

Bluetooth® pairing cannot be done. - Audio Products

Audio Products – Bluetooth® Connection Help

Possible Causes & Solutions

1. Check Device & Bluetooth Status

  • Ensure the Bluetooth® device is powered onand that Bluetooth® is enabled in its settings.
  • If prompted for a passkey, enter "0000" .

2. Connection Limitations & Multipoint Support

  • Single Connection Models: Some units can only connect to one Bluetooth® device at a time. If your device won’t pair, confirm that the unit is not already connected to another device. Disconnect the other device and try pairing again.
  • Multipoint Connection Models: Some models support Multipoint Bluetooth®, allowing connection to multiple devices at the same time. Refer to your Operating Manual to check if your unit supports this feature.

3. Pairing & Device Registration Issues

  • You can register up to 8 devices with this unit.
  • If a 9th device is paired, the device that has not been used for the longest time will be replaced.
  • If pairing fails or an existing connection is lost, try pairing the device again. Refer to " How to Pair a Bluetooth® Device " in the Operating Manual .

4. Audio Output Settings on the Bluetooth® Device

  • For some built-in Bluetooth® devices (e.g., TVs, computers, smart speakers), you may need to manually set the audio output to the connected Bluetooth® device.
  • Refer to the operating manual of your Bluetooth® device for details.

5. Device is Out of Range

  • Bluetooth® connections typically work within >approx. 10 meters (33 feet).
  • If your device is too far from the speaker, move it closer and try again.

Additional Troubleshooting Steps

Forget & Re-Pair the Device

  • On your Bluetooth® device, forget the speaker/system from the Bluetooth® settings.
  • Restart both the Bluetooth® device and the audio system.
  • Try pairing again as a new device <.

Reset the Audio System

  • If the issue persists, reset the system to factory settings and attempt pairing again.
  • Refer to your Operating Manual for reset instructions.

Firmware Updates

Tip: If your device still does not connect, ensure no other devices are interfering with the Bluetooth® signal and try moving to a different location.