This Privacy Policy for Panasonic Corporation of North America ("Panasonic", "we" or "us") explains how Panasonic collects, uses, and discloses information about you when you access or use our websites, mobile application(s), and other products and services (collectively, the "Services"), contact our service team, engage with us on social media, or otherwise interact with us.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.
Information You Provide to Us
We collect information you provide directly to us. For example, you provide information to us when you create an account, participate in any interactive features of the Services, fill out a form, participate in a contest or promotion, make a purchase, communicate with us via third party social media sites, request customer support, send us an email, or otherwise communicate with us.
The types of information we have collected includes:
When we ask you to provide certain information, you may decide not to provide it (such as not entering a credit card to complete a purchase). If the information withheld is necessary for certain products or services, we may not be able to provide those products or services, or they might not be fully functional or available for use.
Information We Automatically Collect
When you access or use our Services or transact business with us, we automatically collect information about you, including:
Derivative and Inferred Information
We may create new information from the sources described above. For example, this new information may be in the form of inferences regarding your preferences or habits.
Information We Collect from Other Sources
We may obtain information from other sources and combine that with information we collect directly from you. For example, we may collect information about you from third parties, including but not limited to identity verification services, credit bureaus, mailing list providers, and publicly available sources. Additionally, if you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information, and friends lists, in accordance with the authorization procedures determined by such social media site.
We use the information we collect to:
We may disclose the categories of personal information described above as follows or as otherwise described in this Privacy Policy:
Panasonic requires its vendors, consultants, and service providers that have access to your information to maintain the confidentiality of your information and to comply with the safeguards provided in this Privacy Notice. We also provide our vendors, consultants, and service providers with our opt-out lists so that communications sent on behalf of Panasonic are not sent to those who request to opt-out of our communications.
During the past 12 months, we disclosed identifiers such as IP addresses, internet and other electronic network activity information, device information, mobile network information, pages viewed, time spent on pages or in apps, links clicked, conversion information, and data that may be deemed sensitive, such as precise geolocation information and payment information to our advertising partners, payment processors, platform partners, installers, distributors and resellers. This practice is discussed further below. Panasonic may disclose aggregated statistics about visitors to its website, along with anonymous information collected from other sources. We may also disclose aggregated or de-identified information with third parties (such as advisors, promotional sponsors, and investors), which cannot reasonably be used to identify you, for various business purposes, including conducting general business analysis and developing website content and services.
The Services may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
We use cookies, web beacons, pixels, tags, trackers, and similar digital technologies (“Cookies”) to operate and to help collect data on our Sites and from our promotional email messages, newsletters and blogs. Here, you will also discover ways to control these technologies if you wish.
Cookies are small text files, like a small note, that a website leaves on your computer. It helps the website remember who you are and what you did there if you visited before. For example, if you put items in a shopping cart in an online store, the cookie remembers those items for you. This way, when you come back later, the website still knows what you added to your cart. They help websites keep track of your visits and make your experience better and more personal.
Some of our Cookies are controlled directly by us. Others are controlled by third parties we hire to help us with our Sites and our business operations. Third-Party Cookies help our Sites display embedded videos, maps, plug-ins, or ads provided by a third party (not us) (“Third-Party Content”). Note that when your you view Third-Party Content, your web browser (Google Chrome, Safari, Microsoft Edge, etc.) connects to a third party’s web server or web beacon to retrieve that content enabling the third party to set or read its own Cookies on your device and may collect information about your online activities over time and across different websites or online services that also contain that third party’s content or web beacons.
Different Cookies do different things. Some are essential to the operation of a Site; Others are not. The different types of Cookies we use are:
To learn more about the Cookies we use in each of these categories, please see our Cookie Policy.
To learn more about how we use Cookies, please read How Do We Use Cookies? below.
To learn more about third-party Cookies, please read Third-Party Cookies below.
We use Cookies to help us understand how you use our Sites so we can make them better, for example, by:
We use Cookies to improve your experience on our Sites and help them function, for example, by:
We also use Cookies to help us with our marketing efforts. This is achieved through our use of third-party marketing Cookies, which you may learn more about below.
Analytics/Statistics Cookies
We use Google Analytics and other Google services, to support the operation and performance of our Sites and to analyze your interactions and experiences on our Sites, including the Site features you use, how you navigate, and your click/touch, movement, scroll, and keystroke activity.
You can find out how Google Analytics uses data here and how to opt out of Google Analytics here. For more information on how Google uses data when you use our websites, click here.
You can also find more information on other third-party analytics cookies here.
For more information about the privacy practices of the other listed companies, please review their privacy policies.
Marketing Cookies
We also use third party advertising Cookies to deliver advertisements, to make them more relevant and meaningful to you, and to track the effectiveness of our advertising campaigns, both on our Sites and on other websites (including social media platforms) or mobile apps. Our third-party advertising partners may use these cookies to build a profile of your interests and deliver relevant advertising on other sites.
Some advertising partners use affiliate tracking cookies so we can tell if you have come to a Site from one of our partner sites so that we can give them credit for the referral of Site traffic or sales that result from your visit.
Social Media Cookies
Social Media Cookies are a type of Marketing Cookie. In some cases, we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.
On some of our Sites you may see “social buttons”. These enable users to share or bookmark web pages or access our content on these social media sites. These buttons include but not limited to: Snapchat, Reddit, X, Instagram, Vimeo, Facebook, LinkedIn, and YouTube. You may also find other regional or language-specific social media buttons. By clicking on any of these buttons, the Site will register your click.
Please be aware that when you are logged-in to the services of a social media sites they may also be collecting information about your browsing habits, including when on our Sites, even if you do not click on a social button. Read the privacy and cookie notices on these sites to learn how they use your information and how to opt-out or delete such information.
You can view our third-party social media and marketing partner Cookies here.
You may be able to adjust your Cookie settings on your browser or device in addition to the settings we make available to you on our Sites.
Browser Settings
Your browser may provide you with the option to refuse some or all non-essential browser cookies (“Do Not Track”). We currently do not support Do Not Track browser settings but are committed to supporting it in the future once there is a consistent industry standard for compliance. Meanwhile, you may also be able to manually remove cookies from your browser. For more information about how to manage browser cookies, please follow the instructions provided by your browser.
Device Identifier Settings
Your device operating system may let you opt-out from having certain device identifiers used for interest-based advertising. You should refer to the instructions provided by your mobile device’s manufacturer; this information is typically available under the “settings” function of your mobile device.
Website Settings
You can also customize which cookies may be set by using our cookie menu, accessible by clicking "Cookie Settings" below.
CONTACT US
For any queries in relation to this Cookie Notice, please contact us at privacy@us.panasonic.com. You may also call us at 1-800-704-1257
Under some state laws, our use of third-party cookies for marketing and online advertising may be a “sale” of information. We do not sell or share sensitive information or the information of consumers under 16 years of age.
You always have full control over whether these technologies work on your devices. You can disable them entirely by clicking the “Do Not Sell My Data” link on our websites.
We keep information related to your use of Services for as long as necessary to provide the products and services you have requested, fulfill your requests, comply with our legal obligations, resolve disputes, enforce our agreements, and other legitimate and lawful business purposes. Factors that help determine how long we keep information include whether your information is reasonably necessary to manage our operations or our relationship with you, to protect or defend our rights, property, or people; to comply with laws and regulations. or retain evidence of legal compliance. Because the need to retain data depends on the transactions and contexts of the data collection and uses, specific retention periods will vary. Multiple retention periods may also apply. Where information is used for more than one purpose, we may retain it until the purpose with the latest period expires.
Panasonic is based in the United States, and we process and store information in the U.S. Our websites are intended for users in the United States and its territories and possessions, but if you use the websites from any country outside the United States, the various communications will necessarily result in the transfer of information across international boundaries, and by visiting the Website, you consent to these transfers as required or permitted by applicable law. Therefore, we and our service providers may transfer your information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps (such as implementing contractual safeguards) to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it. For more information on the appropriate safeguards in place and to obtain a copy of such safeguards, please contact us at the details below.
While no systems, applications, or websites are 100% secure, we take reasonable and appropriate steps to help protect information from unauthorized access, use, disclosure, alteration, and destruction.
To help us protect this information, we request that you use a strong password and never disclose your password to anyone or use the same password with other sites or accounts.
In some circumstances, you may have the right to object to Panasonic’s use of your information. If you wish to delete or deactivate your account, please email us at privacy@us.panasonic.com, or call us at 1-800-704-1257, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
Your Choices: Location Information
When you first launch any of our mobile applications that collect location information, you will be asked to consent to the application’s collection of this information. If you initially consent to our collection of location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. If you do so, our mobile applications, or certain features thereof, may no longer function properly. You may also stop our collection of location information by following the standard uninstall process to remove all of our mobile applications from your device.
Your Choices: Promotional Communications
You may opt out of receiving promotional emails from Panasonic by following the instructions in those emails or by emailing privacy@us.panasonic.com. You may also call us at 1-800-704-1257. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Your Choices: Mobile Push Notifications/Alerts
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
You must be at least 18 years of age to use our website or Services. Panasonic does not knowingly collect, sell, share, or maintain any information from children under the age of 16, and no part of our website is designed with the purpose of attracting such children.
In certain U.S. states, you have additional rights under applicable state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act, the Colorado Privacy Act, the Connecticut Data Privacy Act, the Utah Consumer Privacy Act and the Virginia Consumer Data Protection Act.
Categories of Information we Collect
To understand the information we have collected in the past year, please see Categories of Information We Collect.
To understand how we use that information, who we share it with, and how long we keep it, please see Our Uses of Information, Disclosure of Information, and Data Retention.
Your Rights
These state privacy laws give resident users various rights with respect to the information we collect, including the right to (subject to applicable law and certain limitations):
If you would like to request to exercise one of these rights, please contact us at privacy@us.panasonic.com. You may also call us at 1-800-704-1257.
To process your requests to access, know, delete, or correct the information, we must be able to verify your identity to a reasonable degree of certainty. To verify your identity, we will ask you to provide your contact information and additional identifiers based on your relationship with us. Before we process your request, we will match these data points with data points we currently maintain to verify your identity and your relationship with us.
When you use an authorized agent to submit a request, you must provide the authorized agent with written permission to do so, and, in certain circumstances, we may ask you to verify your own identity directly with us. We may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf. Authorized agents may use the channels listed above to submit requests.
Certain states provide a right to appeal decisions we make relating to your request to exercise your rights. Please contact us if you would like to appeal a decision.
We are a business based in the United States that conducts business in North America. We do not conduct business in the European Economic Area (EEA). If you provide us with your information, we will process it according to the Privacy Notice. If you are in the European Economic Area (“EEA”), you have certain rights and protections under the law regarding the processing of your personal data.
Legal Basis for Processing
If you are in the EEA, when we process your personal data, we rely on the following legal bases:
We need to use your personal data to perform our responsibilities under our contract with you (e.g., processing payments for and providing the products or services you have requested).
We have a legitimate interest in processing your personal data. For example, we may process your personal data to send you marketing communications, to communicate with you about changes to our products and Services, to exercise our legal rights where it is necessary to do so, and to provide, secure, and improve our products and Services.
We have a legal or regulatory obligation to process the information.
We have your consent to do so. When consent is the legal basis for our processing, you may withdraw such consent at any time.
Please note that by “legitimate interest” we mean the interest of our business in conducting and managing our business to enable us to give you or others the best service, provide the information you are requesting from us, expand or enhance our business, or protect our rights. We consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us at the details below.
If you have any questions about this Privacy Policy, please contact us at: privacy@us.panasonic.com. You may also call us at 1-800-704-1257.