Music Streaming Service Playback Does Not Start or Is Interrupted - Technics

Problem: Playback does not start, sound is interrupted, or certain stations are unavailable when using a music streaming service.

Possible Causes and Solutions

1. Station Not Broadcasting

Cause: The station may not currently be broadcasting.

Solution: Stations that are unavailable will be skipped or returned to the list. Try selecting a different station.

2. Network Conditions

Cause: Poor or unstable network conditions can affect Internet Radio playback.

Solution:

• Check your network connection for stability and sufficient bandwidth.
• Restart your router and reconnect your device to the network.
• Consider using a wired connection for more stable playback.

3. Internet Connection Environment

Cause: Depending on your Internet connection environment, playback may be delayed or sound may be interrupted.

Solution:

• Ensure your Internet speed meets the requirements for streaming services.
• Minimize network congestion by limiting other bandwidth-heavy activities during playback.

4. Sound Quality Variability

Cause: Internet Radio quality depends on the broadcaster and transmission conditions, which may cause variations in sound quality.

Solution: Choose stations with higher bitrates or more stable broadcasters to improve audio quality.

5. Service Availability

Cause: Certain services may not be available in your country or area.

Solution: Confirm the availability of the streaming service in your location. Use a service accessible in your region.

6. Service Provider Operation

Cause: The service may be temporarily or permanently discontinued by the provider.

Solution: Check the service provider's website or announcements for updates on service availability or outages.

Additional Tips

• Update Firmware: Ensure your Technics system firmware is up to date to maintain compatibility with streaming services. Visit the Global Support Site for updates.
• Restart Devices: Restart the Technics system and your network equipment to resolve temporary glitches.
• Try Another Service: If playback issues persist, test another streaming service to determine if the problem is specific to one provider.

For additional assistance for your model consult the Operating Manual.