How to erase messages on the answering machine.

The procedure to erase recorded messages on a Panasonic single line telephone is the same for most models. However the procedure for 2 line telephones does vary.

Select "Single Line" or a "2 Line Model.." from the list below for operation instructions. For specific programming instructions Refer to your models Operating Manual for specific procedure.

Select your model type, then press "Confirm".

Single Line Telephones

On the Base unit

To erase individual messages during playback press the [ERASE ] button.
To erase all messages while the unit is not in use press the [ERASE] button twice.

Note: [ERASE] button may also be labeled as [ ERASE/MUTE ] or [X ].

Image of model KX-TGD390

Image of model KX-TGM450

Models shown KX-TGD390 and KX-TGM450 - button location varies by model.

Using the handset

To erase individual messages during playback on the handset press [ 4 ].
To erase all messages during playback on the handset press [ 5 ].

2 Line Models KX-TG9471, KX-TG9472

Base unit.

To erase individual messages during playback press the [ ERASE ] button.
To erase all messages on a single line while the unit is not in use.

Press [ ANSWER SELECT ] repeatedly to select the desired line.
Press [ ERASE ] 2 times.

To erase all messages for both line 1 and 2, while the unit is not in use.

Press [ ERASE ], LINE1 and LINE2 are displayed.
Press [ ERASE ] again.

Using the handset

To erase individual messages during playback on the handset press [ 4 ].
To erase all messages during playback on the handset press [ 5 ].

To erase all messages on a single line while the unit is not in use.

Press [ MENU ].
Press the arrow up ▲ or down ▼ button to select "Answering device".
Press [ SELECT ].
Press repeatedly to select the desired line.
Press the arrow up ▲ or down ▼ button to select "Erase all", press [ SELECT ].
Press the arrow up ▲ or down ▼ button to select "YES", press [ SELECT ].
Press [ OFF ].

To erase all messages for both line 1 and 2, while the unit is not in use.

Press [ MENU # 3 2 5 ].
Press ▲ or ▼ to select "YES", press [ SELECT ].
Press [ OFF ].

2 Line Models KX-TG9541, KX-TG9542

Base unit.

To erase individual messages during playback press the [ ERASE ] button.
To erase all messages (on a single line) while the unit is not in use.
1. Press [ ERASE ].
2. Press the arrow up ▲ or down ▼ button to to select the desired line.
3. Press [ SELECT ].
4. Press the arrow up ▲ or down ▼ button to to select "Yes".
5. Press [ SELECT ].

null

Models shown KX-TG9541 - button location varies by model.

Using the handset

To erase individual messages during playback on the handset press [ 4 ].
To erase all messages during playback on the handset press [ 5 ].

2 Line Models KX-TG9551, KX-TG9552

Base unit.

To erase individual messages during playback press the [ ERASE ] button.
To erase all messages (on a single line) while the unit is not inuse.
1. Press [ ERASE ].
2. Press the arrow up ▲ or down ▼ button to to select the desired line.
3. Press [ SELECT ].
4. Press the arrow up ▲ or down ▼ button to to select"Yes".
5. Press [ SELECT ].

null

Models shown KX-TG9541 - button location varies by model.

Using the handset

To erase individual messages during playback on the handset press [ 4 ].
To erase all messages during playback on the handset press [ 5 ].

2 Line Models KX-TG9581, KX-TG9582

Base unit.

To erase individual messages during playback press the [ ERASE ]button.
To erase all messages (on a single line) while the unit is not in use.
1. Press [ ERASE ].
2. Press the arrow up ▲ or down ▼ button to to select the desired line.
3. Press [ SELECT ].
4. Press the arrow up ▲ or down ▼ button to to select "Yes".
5. Press [ SELECT ].

null

Models shown KX-TG9541 - button location varies by model.

Using the handset

To erase individual messages during playback on the handset press [ 4 ].
To erase all messages during playback on the handset press [ 5 ].

©2025 Panasonic USA All rights reserved.

About Panasonic

Do Not Sell My Data

Accessibility Statement