Home
>
How to answer an talk on a phone call. - Technics earphones EAHAZ40, EAH-AZ60

How to answer an talk on a phone call. - Technics earphones EAHAZ40, EAH-AZ60

With Bluetooth® enabled phones (cell phones or smartphones) that support the “HSP” or “HFP” Bluetooth® profile, you can use the unit for phone calls.


HSP (Headset Profile):

This profile can be used to receive monaural sounds and establish two-way communication using the microphone on the unit.

HFP (Hands-Free Profile):

In addition to the HSP functions, this profile has the incoming and outgoing calls function. (This unit does not have a function that allows you to make phone calls independently of a Bluetooth® enabled phone.)


  1. Connect the Bluetooth® device and the unit. Refer to Connecting a Bluetooth® Device.
  2. Touch a touch sensor (Left or Right) on the earphone once to answer an incoming call.
    • During an incoming call, ringtone will sound from the unit and the earphone LEDs will blink.
    • (HFP only) To reject a phone call, touch and hold a touch sensor (Left or Right) for about 2 seconds.
  3. Start talking.
    • The earphone LEDs will repeatedly blink 2 times during a call.
    • To mute the voice during a call, touch the touch sensor right twice. (To cancel muting, touch the touch sensor right twice again while muting.)
    • To switch the noise level of the other party during a call, touch the touch sensor Right 3 times.
      Voices will be easier to hear when you reduce the audio noise from the other party.
      This function is effective in reducing the noise heard from continuous sources (ventilation fans, etc.) in the vicinity of the other party
    • The volume can be adjusted during a phone call. Refer to How to use the Touch actions.
  4. Touch and hold an earphone touch sensor (Left or Right) for about 2 seconds to end the call.

Note

  • There may be instances when hands free setting needs to be done on the Bluetooth® enabled phone.
  • Depending on the Bluetooth® enabled phone, you may hear incoming and outgoing call ringtones of the phone from the unit.
  • You can have the Bluetooth® enabled phone make phone calls by using the microphone of the unit and an app of the Bluetooth® enabled phone.

Troubleshooting


If you are having a problem or need help with the operation of the earphones when receiving or talking on a phone call refer to the below drop down list of questions.


The audio cuts in / out, there is poor sound quality, and there is interferences.


  • Confirm the distance between your earbuds and the paired device (such as smartphone, tablet, or other Bluetooth®Registered devices) does not exceed 33 feet (10 meters).
  • Confirm that there are no obstacles (such as walls, doors, etc.) between your earbuds and paired device. Such obstacles can decrease the operating distance.
  • Turn off any other Bluetooth®Registered devices (which have been previously connected to your earbuds) that are not in use.
  • Do not cover the earbuds and Bluetooth®Registered device with hands for clear communication.
  • Confirm if the Bluetooth®Registered device (smartphone or PC) supports HSP and HFP profiles.
  • From your app (Panasonic audio connect or Technics audio connect) settings, select Connections Mode setting and select Prioritize connectivity.
  • Place the earbuds in the charging case for 10 seconds and remove and re-connect to the Bluetooth®Registered device
  • If the above does not work - remove the earbuds from the Bluetooth®Registered device's settings and pair it once again.

Not able to talk on the phone.


  • Check if the Bluetooth® compatible device supports “HSP” or “HFP” profile. Also refer to the operating manual for the Bluetooth® enabled phone.
  • Check the audio settings on the Bluetooth® compatible telephone, and if the setting does not allow communication with this unit, change the setting.

The other party's voice is low during a phone call.


Increase the volume level of the Bluetooth®Registered device(smartphone, PC, etc.), as well as the volume level of the earbuds.

The other party finds it hard to hear your voice during a call.


  • The earphones detect your voice with voice activity detection microphones to enable the other party to hear it. Your voice cannot be detected if the earpieces are not fitted snugly into your ears. Replace with earpieces that fit snugly into your ears

Can not answer a call while listening to music on a laptop.


If you cannot answer a call on a smartphone while listening to the music on a laptop, even though they are both (PC and smartphone) connected to the earphones and Bluetooth is on, try the following.

  1. When there is an incoming call on smartphone use the smartphone to pick up the phone and do not use the earphones touch sensor.
  2. Switch the Bluetooth setting OFF and ON.

Can only hear in one earphone after a phone call is received.


  • The bluetooth connection was not successful. Place the earbuds back into the charging cradle and close the lid. After the lid is closed, wait for a few seconds, then remove them from the cradle and confirm the audio is being heard from both earbuds
Corporate
Business Products
Industrial Products
Sanyo
Panasonic International Support
Electronics Recycling
Important Notices
FZ-G1 Battery Recall
RP-HD605N
Shop Panasonic
Shop Panasonic USA
Shop MultiShape Products
Shop Technics
Shop LUMIX
©2025 Panasonic USA All rights reserved.
About Panasonic
Do Not Sell My Data
Accessibility Statement
Privacy Policy
Terms of use